Updating Your Contact Details via the My Ed App
It is essential that we have the most up-to-date contact information for parents and carers. The My Ed app provides a quick and easy way to notify the school of any changes to your name, email address, or phone number.
Get the My Ed App
The My Ed app is available for free for both iOS and Android devices. You can download it using the links below:
How to Update Your Details
Follow these simple steps to send us your new information:
- Open the My Ed app on your device.
- Tap on the Settings menu.
- Select the 'Update Details' option.
- Enter your new information in the fields provided.
- Tap Submit to send your changes to the school.
Important – Please Read Before Submitting
To ensure your record is updated correctly, please note the following:
- Use Your Own Details: The information you provide must be for yourself (the parent/carer). Please do not use your child’s email address or phone number.
- One Submission is Enough: Changes are checked by our staff before the student record is updated. Please only press the 'Submit' button once.
- Phone Number Verification: For your security, if you change your telephone number, we will call you on the new number to verify the change.
Need Assistance?
If you are experiencing any difficulties, please contact us for support.
Email: myed.support@moultonschool.co.uk
To help us resolve your issue as quickly as possible, please include the following details in your email:
- The type of phone you are using (e.g., iPhone 15, Samsung Galaxy S24).
- The version of the My Ed app you are using (this can be found by tapping the menu icon ☰ on the app's main screen).
- A clear description of the problem you are facing.
- Screenshots of any error messages, if possible.
- This information is often necessary for us to escalate an issue to My Ed's technical support team.