Change of Details

The school needs to be made aware should your contact details change. The amount of manual input from you will depend on how many systems you have registered your details with. The vast majority of systems can be updated centrally by the school, however, there are some systems such as Go4Schools that require steps to be taken by you.

In the first instance, you need to email or call the school to inform of the change(s).

Email: admin.dept@moultonschool.co.uk

Phone: 01604 641600

You will need to re-register with Go4Schools using your new email address as the old email address will be deactivated within 48 hours of you informing the school.

For instructions on how to re-register, please click here and follow the steps under How Do I Register?

NOTE: Go4Schools will not allow you to register using your new email address until the schools systems are in sync. This may take up to 48 hours of you informing the school.

The school will inform SCOPay that your mobile number and/or email address has changed within 48 hours of you notifying the school. Communications home will use this new information.

You will need to login to your existing SCOPay account that you may use to make online payments such as trips and school dinners (login using your OLD email address). Unfortunately, the login email address is not linked to the communications email address so you will need to update that manually by following the steps below:

  1. Log into your SCOPay account using your old email address. You will need to use a browser, not the SCOPay Mobile App
  2. Click Your Info
  3. Click Login Details
  4. Change the email address to your new email.

If you have missed emails from the school, copies of most letters sent out to parents can be found here.

Updating Your Contact Details via the My Ed App

It is essential that we have the most up-to-date contact information for parents and carers. The My Ed app provides a quick and easy way to notify the school of any changes to your name, email address, or phone number.

Get the My Ed App

The My Ed app is available for free for both iOS and Android devices. You can download it using the links below:

How to Update Your Details

Follow these simple steps to send us your new information:

  1. Open the My Ed app on your device.
  2. Tap on the Settings menu.
  3. Select the 'Update Details' option.
  4. Enter your new information in the fields provided.
  5. Tap Submit to send your changes to the school.

Important – Please Read Before Submitting

To ensure your record is updated correctly, please note the following:

  • Use Your Own Details: The information you provide must be for yourself (the parent/carer). Please do not use your child’s email address or phone number.
  • One Submission is Enough: Changes are checked by our staff before the student record is updated. Please only press the 'Submit' button once.
  • Phone Number Verification: For your security, if you change your telephone number, we will call you on the new number to verify the change.

Need Assistance?

If you are experiencing any difficulties, please contact us for support.

Email: myed.support@moultonschool.co.uk

To help us resolve your issue as quickly as possible, please include the following details in your email: 

  • The type of phone you are using (e.g., iPhone 15, Samsung Galaxy S24).
  • The version of the My Ed app you are using (this can be found by tapping the menu icon ☰ on the app's main screen).
  • A clear description of the problem you are facing.
  • Screenshots of any error messages, if possible.
  • This information is often necessary for us to escalate an issue to My Ed's technical support team.